Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Weighing One Trip Against Several
An early decision worth making is whether the job needs a single larger van or could be handled across a couple of shorter runs. Start by listing everything that must move, with dimensions for the bulky pieces and a rough count of boxes, bags and loose items. If the total looks modest, note whether a small van or Transit might cover it in one go, or whether splitting the load across two trips changes the picture. Record the hire hours available on the day and whether any items are needed at the destination by a particular time. This comparison is one to raise with the team when matching the job, since the right answer depends on your list, your timings and what the destination can accept on arrival.
Coordinating Helpers for the Day
If friends or colleagues are lending a hand, their details belong on the same page as the job itself. Write down who is coming, when they are available and how you will contact them on the day, since plans often shift once a move or collection is underway. Note any skills or tools they bring, such as trolleys or straps, and agree in advance where everyone should meet and at what time. If helpers are only free for part of the day, mark which tasks need them most and which can wait. Keep the destination contact's number to hand as well, so access questions can be answered by the person who actually knows the site. Any remaining queries about the van or the schedule can go to the team when you confirm the booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.