Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Before You Enquire
What should you measure first: the goods or the gaps? Ideally both, and a simple notebook page for each keeps them clear. For the goods, list every item you expect to move and record its length, depth and height, marking any that come apart into smaller pieces and any that must stay upright. For the gaps, note the measurements of doorways, corridors and stair landings at both the collection point and the destination, together with anything that limits approach, such as a low ceiling or a tight turn. If you are unsure of a figure, estimate and flag it as an estimate rather than presenting it as exact. Sending this record with your enquiry gives the team something concrete to consider alongside the hire dates and the access arrangements you have noted.
Sketching the Order of the Day
A written running order for your collection or delivery day helps you spot gaps while there is still time to fill them. Begin by listing every stop in sequence, with a name and phone number for the person expecting goods at each one, whether that is a seller, a site manager or a family member holding a set of keys. Note the time each contact has suggested and whether that window is fixed or flexible, then add your own target timings between stops. Record which items belong to which destination so nothing is left ambiguous at handover. Keep the list somewhere everyone involved can see it, and raise any unanswered questions, such as unclear access details, when you ask for your quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.