Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Organising a household move by van
What needs to travel to the new address, and in what order will you need it? Begin with a room-by-room inventory that lists each item, its dimensions and whether it comes apart, then count the boxes and note any unusually shaped pieces such as a mattress or a wardrobe mirror. Record the hire dates, both addresses and the access arrangements at each end, including any time limits you have been given. If some items are staying behind or going to storage, mark them clearly on the list so the totals stay accurate. When asking for a quote, share the inventory and ask which vehicle options suit the volume described, plus whether the dates allow any flexibility if completion shifts. A written inventory keeps the request clear.
Coordinating helpers for moving day
Will friends be lending a hand on the day? If so, agree the plan with them in advance rather than on the doorstep. Note who is available, their mobile numbers, and the times each person can commit to, then share the hire dates and both addresses with everyone involved. Record who holds keys or passes for each property, and who will be the point of contact if anything changes. If a helper can only come for part of the day, note that beside their name so the schedule reflects it. Questions you might put to the team include whether a crew van is an option if an extra person is travelling along, and how a change to the collection time would be treated. Clear notes keep everyone aligned.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.