Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have bought furniture from a private seller or a shop, a little preparation before the hire date makes the whole arrangement clearer. Start by agreeing a collection time with the seller and writing down their phone number in case of delays. Ask them for the dimensions of each item and whether it comes apart, then note those figures alongside the address and any parking or access details they mention. When you contact the team for a quote, you can share this list and ask how your items compare with a small van, Transit or Luton. Anything the seller is unsure about, such as whether a lane is wide enough, is a question for them rather than the hire team.
Checking entrances and item sizes
Before settling on a vehicle, it is worth measuring more than the items themselves. Note the height, width and depth of each piece of furniture, and if possible the dimensions of the doorways, lifts or stairwells at both ends of the journey. Recording these numbers on paper means you can answer the team's matching questions precisely and adjust your list if something turns out larger than expected. You might also list any items that could be left behind or collected another day if space is tighter than planned. When you request a quote, ask which vehicle group suits your recorded dimensions and what the arrangements would be if your dates shift. Questions about access at a specific address belong with the people there.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.