Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Bringing Helpers into the Plan
How many people can you count on, and when are they free? Start by listing each helper with a phone number and the hours they have committed to, then note what you would like each person to do so the day has a rough shape. Record whether anyone can only come for the morning or afternoon, and build your schedule around those limits rather than assuming full availability. Ask each helper to confirm the day before, and keep their numbers in one place in case timings slip. It also helps to note who will be present at the destination to receive items or unlock doors, along with their contact details. When you ask for a quote, mention how many people are travelling in the van, since crew van options may come up in the conversation depending on availability.
Measuring Items Before You Enquire
Which pieces are awkward, and do you know their actual dimensions? Go through everything you plan to move and record the length, width and height of each item, taken at its largest points, including any handles, feet or protruding parts. Where furniture comes apart, note the size of the biggest remaining section and whether fixings will be kept with it. For boxed items, write the measurements on your list rather than relying on memory. Add the hire dates you have in mind and the addresses at both ends, and if someone at the destination must accept the load, note their name and number. Questions about door widths, gates or parking restrictions belong with the property contacts, so ask them directly. These measurements also give the team something concrete to work with when discussing a small van, Transit, Luton or dropside.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.