Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Building a written timeline for the day
Start by writing down the timing of your day from beginning to end. Note the hire dates, the earliest moment you could begin packing, any slot reserved at a storage unit or collection address, and the time everything must be finished by. If helpers are joining for part of the day, record when they arrive and leave so the schedule reflects the people actually present. Consider whether an extra half-day or a second day would remove pressure, and raise that possibility when you speak to the team. Ask them how flexible the hire period is, what happens if a job overruns, and whether extending is possible once a booking is underway. A written timeline turns these into simple questions rather than guesses.
Recording boxed belongings by size
Boxed belongings deserve their own list before you request a quote. Count the boxes, note roughly how many are large, medium or small, and measure or estimate the dimensions of the biggest ones. Record any awkward non-boxed items — rolled rugs, lamp shades, flat-pack panels — with their longest measurements, and flag anything fragile so it can be mentioned during the enquiry. If some boxes are going to different addresses, group them by destination and note the recipient's name and contact number for each drop. Where a collection is involved, ask the seller or sender for item dimensions and any access details at their end. Passing the complete inventory to the team lets them discuss which van options might suit the job.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.