Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
Say you run a small firm and a customer has ordered several bulky items that need reaching them in one go. Before asking for a quote, gather the details that shape the booking: the delivery date and any window the recipient expects, the full list of goods with their sizes and approximate quantities, and a contact name and number at the delivery end. Note whether the recipient will be present to receive the items and whether they have said anything about access at their premises, since that is their information to pass on rather than something to assume. If some goods are fragile or need keeping upright, write that down too and include it in your enquiry. Questions about whether a Luton or a Transit suits the consignment can go to the team, who will talk through the options with you before the hire is arranged.
Transporting hobby equipment
Picture a weekend pursuit that involves awkward gear, perhaps kayaks, model railway boards or a stall's worth of craft materials. The first step is measuring each item, including anything that dismantles, and noting whether the pieces fit back together in a fixed arrangement or vary each time. Count every bag, trestle and box so you can give exact figures rather than estimates when you enquire. Record the dates you need the van and think about whether you will collect the equipment partway through the hire or keep it loaded throughout. If the gear belongs to a club, agree in advance who is responsible for the booking and whose contact details go on the form. Any question about whether a particular van suits your equipment can be raised with the team, and it is worth asking early so you can compare the choices they describe.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.