Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection with a Seller
If you have agreed to collect furniture or equipment from a private seller, it is worth gathering the details before you request a quote. Note the collection date and any window the seller has suggested, then write down each item with its approximate length, width and height. A wardrobe, a dining table and a set of drawers can differ enormously, so measure where you can and estimate the rest. Ask the seller whether the items are already dismantled or whether that will happen before you arrive. Record the seller's phone number and the full address, including any gate codes or parking notes, so that the hire team can discuss the arrangements with you when matching a van to the job.
Moving Boxed Belongings Between Homes
Should your move involve mainly boxed belongings, a short written inventory can keep the process straightforward. Start by listing the rooms you are packing and the number of boxes each one is likely to produce, then note any unusually large cartons, such as those holding mirrors, lamps or small appliances. Jot down the dimensions of the bulkiest boxes and the approximate total, since this helps when discussing whether a small van, Transit or Luton suits the job. Decide the collection and drop-off dates, and think about where the van can be parked at each end. If a friend is receiving some of the boxes, collect their address and contact number so that any questions about timing can be answered during the booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.