Matching a hire car to your passengers and luggage
Tell the team how many people will travel and how many cases, buggies or bulky bags you expect. Seating and boot space are separate questions. Say whether you need an automatic or are happy with a manual, and mention any child seat request early so it can be checked before you are quoted. Include details for every driver who may take the wheel.
Finding a car to suit the trip
Start with the journey and pick the car to match it. Smaller cars are suited to city driving and short stays, automatics make local driving easier, estates and SUVs give more room for luggage, and people carriers are a better choice for families or small groups. The range available includes the Fiat 500, VW Golf, Ford Focus Estate, Ford Focus Automatic and Hyundai i10 Automatic, subject to dates, driver details and availability. The precise make, model, transmission, seating, payload and licence position are confirmed when you are quoted, so treat the vehicles listed as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Travelling with children and bags
If a family trip is on the cards, list everyone who is travelling before you request a quote. Note the number of adults and children, whether you plan to bring your own child seats, and roughly how many bags, pushchairs or travel cots are coming along. An estate or people carrier may suit a larger group, but the team can only confirm the right group once they have the details. It is also worth settling your pick-up date and return date early, since school holidays and weekends can be busy periods. If you are collecting the car rather than having it delivered, note where you would like that to happen and any contact number the team should use on the day.
Preparing for a work trip
When a business journey comes up, gather the practical details before asking for a price. Jot down the dates you need the car, the driver's details if you have them to hand, and whether an automatic or an executive saloon would suit the meetings ahead. If colleagues are travelling too, note how many passengers and cases there will be, plus any presentation equipment or samples that need space in the boot. Decide whether collection or delivery fits your schedule, and where the car should be dropped off afterwards. If the trip involves visiting a client, keep that contact's details separate from your own. Any question about parking or access at the destination is best directed to the venue itself.
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What to confirm on the phone
Before you confirm the hire, check the key details: vehicle availability, driver requirements, mileage, insurance, delivery or collection arrangements and any extras you have asked for, along with driver age, licence history, the deposit, the insurance excess and any travel abroad. A clear request gives the date, the length of hire, the rough route, the delivery or pickup address, the expected passengers or load, and any particular requirements that might affect which vehicle is suitable.















