Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring bulky items before you enquire
The key decision before requesting a van is knowing exactly what you are moving, and that starts with a tape measure. Record the height, width and depth of each large item, whether that is a fridge freezer, a dining table or a rolled mattress, and note anything that comes apart, such as bed frames or flat-pack shelving. Count the smaller pieces as well, from boxes to bin bags, so the total load is clear. Add the hire dates and the access arrangements at both ends, including any narrow lanes or restricted hours. With these figures written down, you can ask the team directly which option, from a small van to a Luton or dropside, they would suggest, and whether anything on your list raises questions worth resolving first.
Coordinating helpers for the day
If friends or colleagues are lending a hand, agree the details with them early rather than on the morning itself. Note who is available on which dates, share the planned timings for collection and return, and confirm where everyone should meet, whether that is your home, a storage facility or the destination address. Record a contact number for each helper and for anyone at the far end, such as a furniture seller or a site manager, so questions about access or arrival windows can be directed to the right person. When asking for a quote, mention whether a crew van would suit a larger group of helpers, and check how the hire period lines up with everyone's availability. A short message with these details keeps the whole day organised.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.