Matching a hire car to your passengers and luggage
Tell the team how many people will travel and how many cases, buggies or bulky bags you expect. Seating and boot space are separate questions. Say whether you need an automatic or are happy with a manual, and mention any child seat request early so it can be checked before you are quoted. Include details for every driver who may take the wheel.
Finding a car to suit the trip
Start with the journey and pick the car to match it. Smaller cars are suited to city driving and short stays, automatics make local driving easier, estates and SUVs give more room for luggage, and people carriers are a better choice for families or small groups. The range available includes the Fiat 500, VW Golf, Ford Focus Estate, Ford Focus Automatic and Hyundai i10 Automatic, subject to dates, driver details and availability. The precise make, model, transmission, seating, payload and licence position are confirmed when you are quoted, so treat the vehicles listed as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Travelling with children and their bags
If children are coming along, it helps to write down exactly who is travelling and what each person is bringing before you request a quote. Note the number of child seats you will fit yourself, whether buggies fold and roughly how large they are folded, and how many holdalls or small cases belong to each child. A people carrier may suit a larger family, though the right group depends on the totals you provide. It is also worth deciding whether the boot needs to stay clear for the return journey or whether shopping and coats will share the space. Passing these details to the team with your dates allows them to talk through the options that could match your list.
Sharing trip details with your companions
When several people are travelling together, agreeing the plan in advance makes the booking conversation simpler. Confirm the collection and return dates with everyone, settle who the named drivers will be, and note the delivery address or collection preference. If someone needs picking up partway through the trip, add that to the itinerary you write down. Sharing a short list of passengers, bags and any equipment keeps expectations aligned, and one person can then pass the full picture to the team when asking about vehicle groups and prices. Any questions about access at a destination, such as parking or gate arrangements, are best directed to the contact at that end rather than left until the day itself.
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What to confirm on the phone
Before you confirm the hire, check the key details: vehicle availability, driver requirements, mileage, insurance, delivery or collection arrangements and any extras you have asked for, along with driver age, licence history, the deposit, the insurance excess and any travel abroad. A clear request gives the date, the length of hire, the rough route, the delivery or pickup address, the expected passengers or load, and any particular requirements that might affect which vehicle is suitable.