Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording the Size of Awkward Loads
If you are moving furniture or other bulky items, the first task is to measure them. Write down the height, width and depth of each piece, and note whether legs, doors or handles can be removed to reduce the overall size. For collections from shops or private sellers, ask for exact measurements rather than guessing, and record how many of each item you are collecting. If the load includes a mixture of boxes and large pieces, list both separately so the picture is complete. When you contact the team, these measurements and quantities give you both something concrete to discuss, and the team can talk through the van options with you. Any items that are unusually long, tall or heavy should be mentioned specifically when you request a quote.
Weighing Up One Trip or Several
Another decision worth thinking through is whether you plan to complete the job in a single trip or spread it across several. Consider the total volume of what you are moving, the distance involved and how much time you have on the hire dates. Some customers prefer to move everything at once, while others collect items in stages from different addresses, and both approaches can be accommodated if the details are shared. If you are undecided, note the pros and cons of each option and raise the question when you enquire. It also helps to record the access arrangements at each address, including any contact names, so the team understands the full picture. Any open questions about timing can be discussed alongside your quote request.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.