Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing boxed belongings for a move
Before requesting a quote, it is worth writing a list of the boxed belongings you plan to move. Note the approximate number of boxes, their rough dimensions, and any items packed awkwardly, such as rolled rugs or flat-packed furniture. If some boxes hold fragile goods, mark that on the list rather than leaving it to memory. Where furniture is travelling alongside the boxes, record each piece with its measurements so the team can consider the overall load when suggesting a suitable van. You might also note whether any items could be dismantled beforehand, which is worth mentioning when you enquire. A written list also gives you something to check against if plans shift between the first call and the hire date.
Coordinating helpers on the day
If friends or colleagues are assisting with your move, a little coordination beforehand helps the day run smoothly. Write down who has agreed to help, their arrival times, and a contact number for each person in case plans change. Decide between you who will be present at the start of the hire, who will travel with the load, and who is expecting items at the other end. If helpers are bringing their own vehicles for smaller jobs, note what each will carry so nothing is duplicated. It is also sensible to record the address and access arrangements at both ends, plus any time limits at either property, and share those details with everyone involved. Keeping this information in one message means helpers can refer back to it without asking you again.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.