Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
List What You Are Carrying
Start by writing down every item that needs to travel in the van, however obvious it seems. For a house move, this could mean counting boxes by size, listing furniture piece by piece and noting anything awkward such as a wardrobe mirror or a rolled mattress. For trade work, record tools, materials and any kit that needs to stay with you between jobs. Note the approximate dimensions of the largest pieces and the total number of loads you expect, since this information helps the team match your job to a small van, Transit, Luton, dropside or crew van where available. If some items belong to other people, such as furniture bought second-hand, note the seller's contact details so collection can be arranged smoothly.
Plan Your Hire Dates and Timing
Think about how long you will genuinely need the van, allowing sensible time on either side of the main job. If you are packing boxes ahead of a move, consider whether an extra day would let you spread the work rather than rush it. Write down when you need the vehicle to start and finish, plus any fixed commitments such as a storage unit closing time or a delivery window agreed with a customer. Ask the team whether your preferred dates are open, what happens if you need to extend, and whether collection or delivery times can fit around your schedule. Questions about access at your destination are best directed to whoever manages that site.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.