Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing down your load list first
Start by writing down everything you plan to carry, along with the dimensions of the largest items and an approximate total count. A sofa, a set of wardrobes or a stack of trade materials each have different space needs, so recording lengths, widths and heights gives the team something concrete to work from. Note the hire dates you have in mind and whether there is any flexibility around them. Add the access arrangements at each end, such as whether there is a driveway, shared parking or particular restrictions you already know about. If the job involves a storage unit or a business delivery, include the recipient's contact details and any reference numbers they may ask for. Once this list is drafted, any open questions, such as which van size suits mixed loads, can be raised when you request a quote.
Coordinating helpers around the day
If friends, family or colleagues are helping, it pays to agree the arrangements with them early rather than on the day. Write down who is coming, what time they are expected, and how they will be contacted if anything changes. Confirm whether each helper is available for the whole hire period or only part of it, and note whether anyone helping might also need to travel in the van, which could point towards a crew van. Record a phone number for each person so that a delay at one end can be passed along quickly. It can also be sensible to check whether anyone at the destination, such as a shop or a storage facility, has specific hours or booking slots, and to ask them directly about access. These details can then be shared when discussing the hire.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.