Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection from a Seller
If you have bought something second-hand and need to collect it, a few notes made in advance will keep the enquiry simple. Start by recording the item's description and measurements as the seller gives them, and ask whether it comes in pieces or as one unit. Note the collection address, the agreed time window and a phone number for the seller, since arrangements at the far end often depend on them. It is also worth asking whether the item is indoors or outside, purely so you can mention it when enquiring. Pass the dates, the item details and the access arrangements to the team, and ask how the job might match a small van, Transit, Luton, dropside or crew van where available.
Preparing Details for a Business Delivery
Trade customers arranging a delivery have a slightly different set of details to assemble. Write down the delivery date, the recipient's name and a direct phone number, since the person receiving the goods may need to be reached on the day. List each item being sent, with quantities and dimensions where they matter, and note any reference numbers that should travel with the consignment. If the delivery address has particular arrangements, such as a service entrance or a time slot, record those alongside the address and raise them with the team when you ask for a quote. You might also ask whether the hire length you have in mind leaves room for delays, and keep your notes handy in case anything needs confirming later.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.