Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Collecting a purchase from a private seller
If you have bought something from a private seller – a dining set, a piano, a stack of timber – a little preparation shapes the whole outing. Confirm the collection date and a time window with the seller, and keep their phone number to hand in case the window moves. Ask for the item's dimensions and whether it separates into parts, then write both on your list alongside anything else travelling that day. Note the access arrangements at the seller's address, such as parking or which entrance to use, and who will be there to hand the piece over. When you request a quote, these details let the team discuss the options from a small van, Transit or Luton where available.
Recording which items are needed first
A written record of your load is just as useful on delivery day as it is when booking. Number the boxes as you pack them and note what each one holds, then keep the list with the dimensions of the larger items and the name and number of the person receiving everything. If some pieces belong to different people or rooms, a column for that avoids confusion later, and it lets you flag anything still to be confirmed. When you ask about hire dates, you can also ask how the team handles a change of plan, such as an item being left behind or added. Keeping the open questions on the same sheet means nothing depends on memory when the day arrives.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.