Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Working Out Your Household Move Dates
When should your hire actually begin? Start by fixing the two dates that matter most: the day you collect the keys or gain access to the new property, and the day your current home must be emptied. If those dates sit close together, a single hire period might cover both, though this depends on what you agree with the team. Note any fixed commitments in between, such as a furniture delivery arriving at the old address or a completion date that could shift. Write down a first-choice start date plus one alternative, then share both with the team when you enquire. You can also mention the van types you are considering, such as a Transit, Luton, dropside or crew van, and ask any questions about the dates before the booking is confirmed.
Listing Furniture for a Seller Collection
If you are collecting a purchase from a private seller, the details you gather beforehand shape the whole trip. Ask the seller for the approximate dimensions of each item, including whether legs, doors or handles can be removed, and note the collection address along with any time window they prefer. Record a phone number for the person handing over the item in case of delays on the day. Before requesting a quote, list every piece you plan to collect, its rough size, and the address you are taking it back to. You can then ask which van option would suit that list, and raise any questions about the hire length if the collection runs later than planned. Any questions about parking, gates or access at the seller's premises are best put to the seller directly, since they know their own address best.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.