Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
Say you have agreed to collect a second-hand wardrobe or a batch of tools from a private seller. Before asking for a quote, it pays to gather the details in one place: the collection date and time window, the seller's phone number, and any notes they have given you about where the item is waiting, such as a garage, ground floor or upstairs room. Ask the seller to confirm the exact address and whether someone will be present at the agreed hour. If the item comes apart, note which sections separate and whether fixings are bagged. You can then pass this summary to the team along with your access notes, and any questions the seller cannot answer stay clearly flagged rather than assumed.
Measuring bulky items
If a large purchase is part of your plan, recording dimensions early saves confusion later. Write down each item's height, width and depth, and add a separate note for anything that does not reduce in size, such as a sofa with fixed arms or a mattress that cannot be rolled. Where a listing gives measurements only in one direction, ask the seller for the missing figures rather than estimating. It also helps to count the total number of pieces, including loose shelves and drawers, and to note whether mirrors or glass panels are involved. Sharing these figures when you enquire lets the team discuss which van sizes might suit the load, and it highlights anything you still need to confirm with the seller before the hire date.
Explore other van hire areas
Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.