Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Will everything actually fit through
Will your largest item make it through the spaces it has to pass? That question is worth settling before you confirm anything. Note the height, width and depth of each significant piece, then compare those figures with doorways, stairwells, lifts, corridors and any gates on the route. If a wardrobe cannot turn a corner at the top of the stairs, knowing in advance shapes every later decision. Record the measurements in one place, perhaps a note on your phone, alongside a count of boxes, bags and loose items. If some dimensions are uncertain, ask whoever currently holds the item. If a seller or store can measure before collection, request the figures in writing so you can pass them on when you ask for a quote.
One trip or several smaller ones
Would a single run suit your plans, or might several shorter ones work out? Neither answer is fixed, so treat it as an open question rather than a settled choice. Start by listing everything in groups: furniture, boxed goods, appliances and anything awkwardly shaped. Then consider your dates, whether items sit at more than one address, and whether anyone at the destination needs to be present to receive them. If two collections fall on different days, a different arrangement might suit each. Ask the team which vehicle options are available for your dates, whether back-to-back hires are possible, and what information they need about access at each stop. Write down the questions you still cannot answer, such as exact opening hours at a storage site, so nothing is left to guesswork.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.