Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a Business Delivery
If you are arranging a delivery for a customer, start by writing down every item that will travel, including its approximate dimensions and any packaging it sits in. Record the delivery date and, where the recipient has given one, a preferred time window. Note the recipient's name and phone number so they can be contacted if plans shift, and ask them directly about access at their end, such as gate widths or parking arrangements, since they know their site best. When you contact the team, share the full item list, the dates and those access notes, and ask which van types they would suggest you consider. Keeping this information in one place means any follow-up questions can be answered quickly without going back to the recipient repeatedly.
Coordinating Helpers for the Day
Where friends or colleagues are joining you for a house move or a collection, agree the details with them before the hire begins. Set out the date, the start time and where everyone should meet, and confirm who is bringing what, from trolleys to refreshments. Ask each helper to note any items they will personally be responsible for, particularly awkward pieces such as a wardrobe or a long worktop, including approximate measurements you can pass on when you enquire. If someone can only stay for part of the day, record that, since it may shape the order of your itinerary. One open question worth raising with the team is whether a crew van suits a job where several people are travelling along with the load, and they can talk you through the options.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.