Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the Unloading Order
If your move ends at two different addresses, or some items are destined for storage, it pays to record the order you want things to arrive. Write a room-by-room list of what is coming, then mark each item with its destination: house, garage, storage unit or skip. Note the dimensions of the largest pieces, such as wardrobes or sofas, and whether any of them come apart, since that information helps the team discuss van options with you. You might also note which boxes you will want first on the day, such as kettle and bedding, purely so your own list reflects it. Share this plan with the hire dates and access arrangements when you enquire, and ask which van sizes the team can match against your list.
Planning a Collection with a Seller
When part of your load is being bought second-hand, the seller's answers shape the whole hire. Before committing to a date, message them with specific questions: the exact measurements of the item, whether it separates into parts, its weight if they know it, and the address including any details about driveways, steps or parking. Agree a collection window and exchange phone numbers so you can update each other if timings move. Record their answers alongside your other load details, and note whether they can help bring the item out of the house or whether you are arranging that separately. When you contact the team, include the collection address, the item specifics and your preferred dates, and ask how these details affect the van options discussed.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.