Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a Business Delivery Ready
When a delivery is booked in, the paperwork starts well before the van arrives. Write an itemised list of everything going out, noting quantities, box sizes and the dimensions of any oversized pieces. Record the delivery address alongside a named contact and their phone number, plus any order reference they expect to see. If the customer has given a delivery window, note it exactly and pass it on when you enquire. Where several customers are expecting goods the same day, list each drop separately with its own contact details and any special instructions, such as a call on approach or a specific entrance. This record keeps the day clear and lets the team match the van to the full schedule rather than the first job alone.
Arranging a Collection From a Seller
Collecting something you have bought from a private seller brings its own checklist. Confirm the collection address and a named person who will be there, and agree a time window rather than a single hour. Ask the seller for the item's dimensions and whether it comes apart, and write these figures down before requesting a van. If the seller expects payment on collection, note this too. It is worth asking whether the item is in a garage, on a first floor or at the back of a property, since access details belong in your enquiry. Where the seller can only be contacted by phone, keep their number with the booking notes. These details help the team confirm the right van and flag anything that needs settling before the day.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.