Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Access Before You Book
Will the item clear the doorway, and will the van reach the address? Both questions can be answered with a tape measure and a phone call. Record the height, width and depth of each significant piece, note whether bed frames or shelving can be taken apart, and write down the narrowest gaps along the route, including gates, corridors and stairwells. At the destination, it is worth asking the contact there about any restrictions on where a vehicle may pull up, since they know their own access arrangements. Having these measurements ready means you can describe the job clearly, and the team can then match it to a small van, Transit, Luton, dropside or crew van where available, with any remaining questions raised during that conversation.
Arranging a Collection with a Seller
If furniture is being collected from a private seller or an auction house, a little preparation keeps the day predictable. Start by agreeing a time window with the seller and recording their phone number, since they may need warning before you set off. Ask whether the item has been measured and, if not, request the dimensions along with photos if possible. Confirm the address and any instructions for finding it, such as a side entrance or a specific door. It also helps to note when the seller is available in case the hire runs longer than expected. These are arrangements you control, and once they are settled, the team can match the job to the right van and confirm the hire dates around your collection window.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.