Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keep a Written Load Inventory
Before requesting a quote, start with a simple written list of everything you plan to carry. Note each item's name, its rough dimensions, and how many of them there are, from boxes and suitcases to furniture and tools. If some goods belong to different people or destinations, mark that against each entry so nothing gets mixed up on the day. A tally of quantities helps you describe the job clearly, and a running record means you can update it if plans change. Once the inventory is complete, you can share it with the team and ask which of the available options, such as a small van, Transit, Luton, dropside or crew van, they would suggest for that collection of items.
Measure Entrances and Items Beforehand
A tape measure and a few minutes can settle many open questions before you enquire. Record the width, height and depth of the largest items on your list, then note the measurements of any doorways, corridors, gates or lifts the goods need to pass through at both ends of the journey. If a piece of furniture can be separated into parts, write those individual sizes down as well. These figures are useful to keep with your own notes for the day, and any questions about access at either property belong with the relevant property contact rather than the hire team. When you contact the team, you can pass on the item dimensions and ask which van from the available range they would suggest for that collection of goods.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.