Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Write a Load Inventory Before Enquiring
Start by writing down everything you expect to carry. If it is a house move, walk through each room and list the furniture, boxes and bags room by room; if it is a trade job, note the tools, materials and equipment involved. Record approximate dimensions for the larger pieces, such as wardrobes, sofas or sheet materials, and count the boxes you have packed so far. This inventory is the single most useful thing you can send when asking for a quote, because it lets the team see whether a small van, Transit, Luton, dropside or crew van fits the job. Also note the hire dates, whether you need the van for one day or several, and any access arrangements at either end, such as parking or entry restrictions you already know about.
Record Your Collection and Delivery Details
Alongside the inventory, note down the details of each collection and delivery point. If you are collecting furniture from a seller, record their contact number, the address, and any time window they have given you, plus whether they will be present when you arrive. For a move, list the addresses in the order you plan to visit them and the name and phone number of whoever receives items at the destination. If storage is involved, note the facility's opening hours and booking reference. Keep a note of your own questions too, such as whether a crew van is available on your dates or how long the hire can run. Having these details ready means your enquiry can be answered with a specific vehicle and a firm price.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.