Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have bought a large item from a private seller or a shop, a few details are worth gathering before you arrange the van. Ask the seller for the exact dimensions of the item, including whether it comes apart, and confirm the collection address and any preferred time window. Note a contact number for the person handing over the item, in case the timing shifts on the day. Check with the seller whether the item will be ready at the kerb, in a garage or inside the house, and write down anything they tell you about access, since those arrangements belong to them. When you contact the team for a quote, share the item's size, the collection details and your dates, and ask anything else you need clarified.
Measuring bulky items before you book
Suppose your load includes a wardrobe, a sofa or a large appliance. Before requesting a quote, measure each piece at its widest and tallest points, including any handles, feet or packaging, and write the figures down rather than estimating. Note whether doors, drawers or shelves can be removed, since that changes the dimensions you record. Count the smaller items that travel alongside, such as boxes, bags or rolled rugs, so the whole load is described rather than just the biggest piece. If the item is going to a specific address, keep the recipient's contact details to hand and note any access information they give you. Share the full list of measurements and quantities when you ask about a van, and raise any questions about vehicle options at that stage.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.