Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting aside enough time on moving day
Start with a written timeline for the day, working backwards from the moment the van needs to be returned or handed over. Note when packing at the old address should finish, when you expect to arrive at the new one, and how long unpacking might realistically take. If dismantling furniture is on the cards, decide in advance which pieces come apart and allow a slot for that work rather than leaving it to the morning itself. Record the access arrangements at both addresses, including any time restrictions you have been told about, and keep contact numbers for anyone meeting you at either end. When you request your quote, share this timeline and ask any questions about hire duration so the schedule and the booking line up.
Planning a furniture collection from a seller
Collecting a purchase from a private seller or shop works best when the details are agreed beforehand. Note the seller's address, a direct contact number and the collection window they have offered, and confirm the item's dimensions in writing, including whether legs, doors or handles come off. Ask the seller to describe where the item is situated and whether any stairs or narrow passages are involved at their end, since access questions are theirs to answer. Record the hire dates you have in mind, plus a backup slot in case the seller needs to rearrange. Decide who will be with you on the day and share their details too. When you ask for a quote, include the item sizes and dates, and raise any remaining questions about van options so the collection is properly organised.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.