Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing Collection Details with a Seller
If you have bought furniture from a private seller, your first decision is when to collect and who will be there. Before the hire date, confirm the collection time in writing and ask the seller for a mobile number you can ring on the day. Measure the item if you can, or ask the seller for its dimensions, including whether legs, doors or shelves come off. Note any access points the seller describes, such as which door to use, and record these details in your notes rather than relying on memory. If someone at the other end will receive the item, keep their contact details alongside the seller's. When you request a quote, you can share the measurements and ask which van option the team would suggest for a load of that size.
Writing Down Your Drop-Off Order
Where several items are heading to different addresses, it helps to draft the order on paper before you book. List each address, the recipient's name and phone number, and which items belong where. If a recipient has mentioned particular hours or entry arrangements, note those down too, since they are the best source for their own property. You could mark items that are fragile or need careful handling so they stand out on your list, and add approximate dimensions for anything bulky. Two versions of the list, one by address and one by item, can be useful if plans shift. Questions to raise with the team might include which vehicle suits your combined list, and whether your proposed dates leave room for any changes.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.