Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Comparing a single trip with several
The first question many customers ask themselves is whether the whole job fits into one journey. Begin by writing a full inventory of what needs to move, from furniture and appliances to boxes and loose items. Measure the largest pieces and record their dimensions, since those figures help the team suggest a suitable vehicle group. Then consider your dates: if everything must travel on one day, note that; if the job can spread over two or three runs, record those alternative windows too. Think about access at each address, including anything you already know about driveways, gates or parking, and gather any keys or codes required. Questions about matching the load to a small van, Transit or larger option can go into your quote request.
Organising a household move
For a domestic move, the paperwork you prepare before hiring often matters as much as the vehicle itself. Draw up a room-by-room list of items, marking anything fragile or awkwardly shaped, and note the dimensions of big furniture such as beds, wardrobes and dining tables. Confirm the hire dates and whether you need the van for a single day or longer. Record contact details for the people at both addresses, including anyone holding keys at the new property, and note the access arrangements you have agreed with them. Decide whether helpers will meet you at the old house, the new one or both, and share the inventory with them. Questions about crew van seating or dropside options can be raised when you enquire.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.