Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down What You Are Carrying
Start with a plain list of every item going on the van. For each piece, record what it is, its approximate dimensions and any quirks such as drawers that slide out or doors that must stay upright. A three-seat sofa, six boxes marked kitchen, a wardrobe and a bicycle tells the team far more than the phrase a house move. Add the hire dates you have in mind, including whether there is any flexibility if the move slips, and note the access arrangements at each end, such as parking restrictions or gate widths, as described to you by the properties involved. Send this written inventory with your enquiry so the vehicle match, whether a small van or a Luton, is based on your actual load rather than a guess.
Coordinating Helpers for the Day
Who is actually going to be there? Make a note of every helper, the time each can arrive and how long they can stay, then build the schedule around that rather than hoping people turn up. If friends or colleagues are involved, share the dates, both addresses and the item list with them early so they know what they have agreed to. Record a phone number for each person and a backup contact in case someone drops out on the morning. Where a recipient is accepting furniture or goods at the far end, confirm their availability and note their number too, since that arrangement sits between you and them. Any questions about what helpers may or may not do on site should go to the property contact, not the hire team.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.