Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down Your Load Details
Before you ask for a quote, it helps to have a written list of everything you plan to move. Note each item's approximate dimensions, particularly for furniture such as wardrobes, sofas and shelving, since these figures often decide which van size makes sense. Record the number of boxes, bags and any awkward pieces such as ladders or bike racks. If you are collecting something from a shop or a private seller, keep the seller's contact number to hand in case timings shift. Also note your preferred dates, whether any flexibility exists, and the addresses involved, including any access restrictions you already know about. When you contact the team, these details let the conversation move straight to matching a vehicle to your list rather than starting with guesswork about what you intend to carry.
Planning a Collection with a Seller
If part of your hire involves collecting goods from someone else, a little preparation can shape the whole day. Confirm with the seller exactly when the item can be collected and whether anyone will be there to meet you. Ask for a phone number that will be answered on the day, and agree what happens if you arrive early or late. Check the item's measurements against the figures the seller gives you, and ask whether it comes apart, since dimensions sometimes change once handles or legs are removed. Write down the collection address, including any door or entrance details. When you request a quote, mention the collection time window, the addresses on your route and the full inventory, then ask any remaining questions about vehicle options so nothing is left open.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.