Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a Business Delivery Ready to Book
Suppose a customer has ordered several items and you have agreed a delivery day. Before contacting the team, write down what each item is, its approximate size, and whether it comes boxed, flat-packed or loose. Note the delivery address, any preferred arrival window, and a contact number for the person receiving the goods, since they may need to check the order on arrival. It is also worth recording whether the site has particular access arrangements, such as gates or time restrictions, which the recipient can confirm for you. With that information gathered, you can ask which van options, from a small van to a Luton, might suit the load and raise any remaining questions when requesting a quote.
Arranging a Collection from a Private Seller
When you have bought furniture from a private seller, a little preparation makes the conversation with the team straightforward. Start by asking the seller for the item's dimensions, whether it separates into pieces, and any packaging still attached. Agree a collection date and a time window that suits them, and take a phone number in case plans change on the day. Ask whether the property has any access considerations, such as a narrow lane or restricted parking, and record what the seller tells you. Then decide roughly which van size seems right, whether a small van, a Transit or a dropside, and pass the full details to the team. Anything still unclear can be raised as part of your enquiry.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.