Matching a hire car to your passengers and luggage
Tell the team how many people will travel and how many cases, buggies or bulky bags you expect. Seating and boot space are separate questions. Say whether you need an automatic or are happy with a manual, and mention any child seat request early so it can be checked before you are quoted. Include details for every driver who may take the wheel.
Finding a car to suit the trip
Start with the journey and pick the car to match it. Smaller cars are suited to city driving and short stays, automatics make local driving easier, estates and SUVs give more room for luggage, and people carriers are a better choice for families or small groups. The range available includes the Fiat 500, VW Golf, Ford Focus Estate, Ford Focus Automatic and Hyundai i10 Automatic, subject to dates, driver details and availability. The precise make, model, transmission, seating, payload and licence position are confirmed when you are quoted, so treat the vehicles listed as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Travelling with children and bags
If you're planning a family trip, the list you prepare before requesting a quote can shape the vehicle group you're offered. Note each child's age, since a car seat or booster may be needed, and count how many seats they occupy alongside the adults travelling. Then set out the bags: how many suitcases, holdalls and pushchairs, with rough dimensions or at least a sense of whether each is cabin-sized or check-in sized. If you're bringing a buggy, note whether it folds and roughly how long it is folded. Mention the collection or delivery dates, plus where the car needs to be. Ask the team whether the vehicle group you have in mind typically takes the child seats you plan to bring, and whether any accessories can be arranged.
Coordinating several passengers for one booking
When several people share one hire car, a short written summary keeps everyone's plans in one place. List each passenger by name, their pickup point if it differs, and a mobile number the driver can reach on the day. Agree the dates together before you enquire, including whether anyone needs the car earlier or later than the main booking window. Note who holds a licence and who might drive, so the team can confirm driver details accurately. If passengers have bags, count them per person rather than guessing a total. Decide the itinerary in outline, including departure time, any stops and the expected return, and keep a copy of the confirmation with the contact details for the hire team in case plans change.
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What to confirm on the phone
Before you confirm the hire, check the key details: vehicle availability, driver requirements, mileage, insurance, delivery or collection arrangements and any extras you have asked for, along with driver age, licence history, the deposit, the insurance excess and any travel abroad. A clear request gives the date, the length of hire, the rough route, the delivery or pickup address, the expected passengers or load, and any particular requirements that might affect which vehicle is suitable.















