Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Choosing between a single run and several
Start by deciding whether everything goes in one run or the work splits across a few. To make that call, list the items in order of priority: what must arrive on the day, what could follow later, and what belongs to a different job altogether. Note the access arrangements at each end, since gates, lanes or limited hours at a storage site might shape when a second run could happen. Write down the dates each option would need, because the team will ask for hire dates when quoting. If you are unsure, it is reasonable to request prices for both a single longer hire and two shorter ones, then compare what comes back. Recording the reasoning behind your preference also gives you a ready answer if the team asks about the job.
Measuring bulky items before you enquire
Large pieces are easier to discuss when you have their dimensions written down. For each bulky item, measure the length, width and height at the widest points, and note whether it comes apart, whether doors or drawers remove, and whether any part sticks out beyond the main body. Add the count of boxes and bags that travel with it, plus a note of anything fragile or awkwardly shaped. If the item is going to a third party, record their contact details so the handover can be arranged directly. Keep the list with you when you enquire, as the team will want to know what you need to carry, the access arrangements and the dates, and precise figures let them ask better follow-up questions about the vehicle you require.
Explore other van hire areas
What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.