Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Write Down Your Load Before You Call
A clear written list is the best starting point when preparing a van hire. Note every item you plan to carry, from boxes and suitcases to wardrobes, white goods or trade materials, and record the rough dimensions and quantity of each. If a piece of furniture comes apart, write down whether the sections will be moved separately or together. Add the dates you need the van, including a preferred start time and how long you expect the job to take, plus the addresses at both ends and any access details you already know. Where the delivery goes to another person, keep their name and phone number to hand so arrangements can be confirmed directly with them. Finally, list any open questions for the team, such as which vehicle groups suit your list or what to do if the schedule slips, and you will have everything ready for a quote.
Getting Ready for a Business Delivery
If the van is for a commercial delivery, a little preparation helps the day go to plan. Start by confirming the order with your customer: what items are going out, how many of each, and the dimensions of the largest pieces. Record the delivery address, a named recipient and a direct phone number, and agree a time window rather than a single arrival time. Note whether the site has any particular access arrangements, such as a preferred entrance or restricted hours, and ask your contact to confirm these details themselves rather than assuming. Prepare a simple manifest listing every item so the recipient can check the delivery against it on arrival. Keep your own copy of the paperwork, the hire dates and any reference numbers together, and note any questions about van choice or timing that you want answered before the hire begins.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.