Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing Boxed Belongings Before You Call
The first step for a move involving boxed belongings is a written list. Note how many boxes you have, their rough sizes, and any that are unusually heavy or fragile, since this record helps the team suggest whether a small van, Transit or Luton suits the job. Alongside the boxes, write down furniture and other loose items with approximate dimensions, plus any bags or soft items that squash into odd shapes. Record the hire dates you have in mind, the addresses at both ends, and the access arrangements, such as parking or entry restrictions, which you can confirm with the property contacts. Having these details to hand means your quote request can be answered with fewer back-and-forth questions.
Working Out a Sensible Unloading Plan
Before the unloading stage begins, gather the information that will shape it. Ask the destination contact which entrance to use, whether there are steps or lifts, and what time access begins and ends, since these answers inform the day's schedule. Note which rooms each box belongs to and write the destination on the outside, or keep a simple numbered list if you prefer. A written note of where each item is heading can be shared with anyone helping on the day, so decisions are not left until the van is open. Any questions about the site itself belong with the people receiving the delivery, not the hire team.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.