Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Entrances and Items First
Where should you begin with an awkward load? With a tape measure and a notebook. List every item you plan to move, then record the height, width and depth of the biggest ones, since they usually shape the vehicle choice. Alongside that, walk the route the items will take at both ends and note the narrowest points: garden gates, alleyways, internal doorways and any tight corners. If you are unsure whether a measurement is accurate, take it twice and note both figures. Where access depends on a neighbour, landlord or site manager, note who controls it and how they can be contacted. All of this can be passed to the team when you ask for a quote, so they can match your job to the right van from those available on your dates.
Arranging a Collection with a Seller
What should you settle with a seller before the van is booked? Plenty, and most of it takes minutes. Confirm the collection address, a named contact and a phone number, then agree a time window rather than a single moment in case traffic or earlier jobs run long. Ask for the item's dimensions as measured, not estimated, and check whether it comes apart, whether the fixings are included and whether the seller will help you keep it aside until your stated slot. Note any conditions they attach, such as cash on collection or a deposit already paid. If the listing mentions delivery by the seller instead, record that too. When you enquire, share the confirmed timing and item details with the hire team so the van type and hire dates line up with the handover you have agreed.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.