Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Allowing Time for Packing and Loading
Before the hire starts, it pays to write down a schedule for the day itself. Note the time you can begin packing, the time the van is due back, and any fixed appointments in between, such as a storage unit closing time or a shop collection slot. List the items you intend to move, recording the dimensions and approximate shapes of the largest pieces, since this information helps the team suggest a suitable van type. Keep an open question in mind about how long each stage might reasonably take, and build in spare time rather than a tight schedule. You might also note who will be present on the day and at what times.
Planning a Collection With a Seller
When collecting furniture or equipment from a private seller, preparation on your side makes the arrangement clearer. Write down the seller's contact details, the agreed collection day and any window they have specified, plus a phone number for someone at the address on the day. Record the item's measurements as the seller describes them, and ask about access: whether there are steps, a lift, or a particular entrance the item will come through. These questions belong with the seller, not the hire team. You can then note which van options might suit the item's dimensions and ask the team what could be available for those dates.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.