Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
Your first practical step is to measure the bulky items you plan to move. A tape measure and ten minutes will produce figures far more useful than guesses: note the height, width and depth of each large piece, and record whether wardrobes, beds or shelving can be dismantled, since a flat-packed unit presents a very different proposition from a rigid one. If an item has protruding handles, feet or legs, measure those separately so you know the full extent. Write each measurement beside the item name on a single list, and photograph anything with an unusual shape to refer back to. When you contact the team, these dimensions let them discuss vehicle options in concrete terms, and you can ask directly whether your list points towards a Luton or a smaller choice.
Agreeing Collection Details with a Seller
If your hire involves collecting furniture or goods from a private seller or shop, sort out the arrangements on their side before you confirm dates. Ask the seller for their full address, a contact number for the day, and the earliest and latest times they can accommodate a collection. Confirm whether the item is on the ground floor or upstairs, and note any restrictions they mention about parking, access or timing windows, since these details belong in your enquiry. Agree what happens if the collection slips, such as whether the seller can hold the item for an hour. Record all of this alongside your item measurements, so the whole picture, dates, access notes and seller arrangements, is ready when you ask for a quote.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.