Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting your helpers organised
Who has confirmed they can come, and for how long? A quick roll-call before you book gives you a clear headcount to share with the team, who can talk through whether a crew van suits your party. List each person, the hours they can give, and a phone number in case plans shift on the day. Some may only be free in the morning, which might shape when you schedule collections or the return of the vehicle. If a helper is bringing their own van or car for part of the load, note that too, since it changes what needs to travel in the hired one. Mention the headcount and timing when you ask for a quote.
Preparing a business delivery
If the hire is for a commercial delivery, which details can you gather now? Start with a list of what is going out: item names, quantities and dimensions, including anything long or wide that might influence the choice between a small van and a Luton. Record the delivery address, the recipient's name, their direct number, and any time window they have given you. Where a signature or reference number is required, note it alongside the item. Check whether the site has specific access arrangements and record what the destination contact tells you. Sending this information with your enquiry lets the team discuss the right vehicle and timing for the run.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.