Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a Written Load Inventory
Start by listing every item you intend to move, room by room or job by job. A written inventory is more reliable than memory, especially when a project spans several days. For each entry, note the item name, its approximate dimensions and any features that affect handling, such as drawers that slide open or doors that detach. Count boxes as you pack them rather than estimating, and record anything fragile or awkwardly shaped separately. If some belongings are heading to storage and others to a new address, mark which destination each entry belongs to. This list becomes the reference you use when telling the team what you need to carry, and it lets you check nothing is missing at either end of the journey.
Organising Boxed Belongings by Destination
Once items are packed, a little structure saves confusion later. Consider labelling each box with its contents, the room it belongs in and its destination, particularly if your load splits between a house move and a storage unit. You might keep a running tally on paper or your phone, adding each box as it is sealed so the count stays accurate. Note which boxes contain things you will need on the first evening, such as kettle, toiletries or tools, so those can be identified without opening everything. If someone else is receiving items on your behalf, record their contact details and confirm they expect the delivery. Sharing the final box count and destinations when you request your quote gives the team a clear picture of the job.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.