Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items
Decide early which large pieces are coming on the van, because measurements drive the choice between a small van, Transit, Luton and dropside. For each bulky item, record the height, width and depth at its widest points, and note whether any part detaches, such as legs on a table or a mirror on a wardrobe. A tape measure and a note on your phone are enough for the job. Write the figures beside each item on your list, along with the quantity, so nothing relies on memory. If an item came flat-packed, check the original box dimensions if you still have them. Sharing these numbers when you request a quote lets the team match the load to a vehicle group and flag anything worth discussing.
Arranging a Collection
If you are collecting furniture from a seller, gather the details from them before the hire date. Ask for the exact collection address, the earliest and latest times you can arrive, and a direct phone number in case you are delayed or need directions. Confirm whether the item is on the ground floor or upstairs, and whether the seller can hold it until a specific time. Record the item's measurements and condition notes, and if anything is being disassembled, note who is doing that. On your side, decide the hire dates and how long you need the van after the collection. Questions for the team might include which van size fits your list and whether your preferred dates are open, so the booking lines up with the seller's arrangements.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.