Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the Unloading Order
If a house move or delivery is coming up, a written inventory is the most useful thing you can prepare before contacting the team. List everything being carried, grouping items by destination where several addresses are involved, and note the approximate number of boxes or bags in each group. Record the dimensions of the larger pieces so you can describe the load accurately, and keep a note of anything unusually shaped that is worth mentioning. Where a recipient will meet you at the far end, add their name and phone number in case timing changes. When you enquire, share the list along with your dates and access arrangements, and ask which van option suits the volume you have described.
Preparing a Business Delivery
Suppose a customer has ordered several bulky items and you need to arrange a single delivery run. Start by writing down each product with its dimensions and approximate weight, then note the recipient's name, phone number and delivery window. If the goods are going to a trade counter, a school or a private address, record any access constraints you have been told about, such as gates or opening hours, and confirm these directly with the destination contact. For the quote, ask which vehicle from the small van, Transit, Luton, dropside or crew van range suits your list, and mention your preferred hire dates. Having these details to hand makes the conversation far more productive.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.