Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down a Full Load Inventory
Before you enquire, write out a list of everything you intend to carry. For each item, note its name, approximate dimensions and, if you know it, a rough weight, since a three-seater sofa presents a different picture from a stack of boxes. Count smaller pieces such as bags, crates and loose tools, and record anything that dismantles, along with which parts separate. If the load spans more than one job, for example a house move plus a storage drop, group the list by destination so nothing gets muddled. Photographing bulky items can help you describe them accurately later. When you contact the team, share this inventory alongside the hire dates and access arrangements, and ask whether any item on your list raises questions about vehicle choice.
Arranging a Collection With a Seller
If part of your hire involves collecting furniture or goods from a private seller, a few notes will keep the arrangement clear. Record the seller's name, phone number and the full collection address, and agree a time window rather than a single moment in case either side is delayed. Ask the seller for the item's dimensions and whether it comes apart, and note anything they mention about access, such as which floor it is on or whether a lift is involved, as these are questions the seller can answer directly. Confirm the payment method in advance so the handover is straightforward. When you request your quote, pass on the collection details and dates, and raise any remaining questions about timing so the schedule is settled before the hire begins.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.